VERTEX READINESS · CUSTOMER SUPPORT
How can we help?
Contact support
For account access, technical problems, billing questions, or requests about your data, email:
Include your account email, the facility name if relevant, and a short description of what happened. A screenshot of the error can help; remove private information first.
Never send passwords, verification codes, full payment card details, or unnecessary sensitive facility documents. Support will not ask for your password or sign-in code.
Account help
New users must confirm their email before signing in. Check the inbox and spam folder for the confirmation email. If you already registered, use Sign in or the password reset option.
Sign in or reset your passwordPlans and cancellation
Payments currently use sandbox tests only. To manage a test subscription, open Plans & billing, select the facility, and choose Manage test subscription. Contact support if you cannot access the portal.
Plans & billingPrivacy and data requests
You can delete your account from Account & access after confirming your password and typing DELETE. Contact support for other access, correction, or data requests. We will verify your authority before disclosing or changing account information. Do not send identity documents unless a secure verification method has been agreed.
Read the Privacy PolicySupport is not an emergency service. For an urgent hazard, follow your emergency procedures and contact the appropriate emergency services or qualified provider. Do not wait for an app reminder or support response.